Delete your Ringora account & personal data
Use this page to ask Ringora Inc. to delete your Ringora account, including your Ringora Mobile account, and the personal information associated with it. You do not need to sign in or reinstall the app.
Submit a deletion request
Use the email address associated with your account. If you no longer have access to it, provide an email where we can reach you and identify your account in the optional field below.
You can also email our Privacy Officer at [email protected] with the subject “Ringora account deletion request” and your account email or username.
Deletion request received
Our team will contact you at the email address you provided to verify your identity and confirm the next steps, expected completion date, and any information that must be retained.
Your account has not been deleted yet. For help with your request, email [email protected].
What happens next
- Send your request using this form or the email option above.
- Verify account ownership. Our team will contact you to verify your identity and, for a business account, your authority to request deletion. We will confirm the expected completion date and explain any retention requirements that apply.
- Receive confirmation. We will confirm when your request has been completed, including any records retained and the reason and applicable retention period.
You can also initiate account deletion in Ringora Mobile from Settings → Delete account.
Information covered by your request
Your request covers your account profile and sign-in information, linked devices and sessions, and personal information associated with your use of Ringora. Depending on the services you use, this can include contact details, call history, messages, voicemail, recordings, fax content, and support communications.
Account deletion removes your access. Personal account identifiers are deleted or anonymized as applicable. Shared business records and records that must be retained are handled as described below.
Information that may be retained
- Billing and transaction records: financial records, including invoices, payments, and tax records, are retained for at least six years and longer where required by applicable obligations.
- Security and legal records: security event logs are retained for 365 days. Limited deletion-request and audit records, which may include your account email, may remain for security, fraud prevention, dispute resolution, or legal obligations.
- Shared business records: deleting an individual user account does not automatically delete an organization's shared calls, messages, voicemail, invoices, or other business records. Shared media follows the organization's selected retention period, which may have no scheduled expiry. Other business records remain subject to applicable retention requirements.
Retention depends on the record and the obligation that applies. Our team will explain the applicable periods when handling your request. Information is securely deleted or anonymized when it is no longer required. See our Privacy Policy for more about how we handle your information.
Before your account is deleted
Save any information you need to keep. Uninstalling the app does not delete your account. If you have active phone service, a subscription, or a phone number you want to transfer, tell our team so we can help with cancellation or number porting and explain how deletion affects your service.