Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you (“you,” the “Customer”) and Ringora Inc. (“Ringora,” the “Company,” “we,” “us”) governing your use of Ringora's phone, fax, messaging, and related services (collectively, the “Services”). By ordering, activating, or using the Services, you accept these Terms, including the 9-1-1 Limitations of Liability and Privacy Policy, which are incorporated by reference. If you do not agree, do not use the Services.

1. The Services

• Ringora provides communications services using Voice over Internet Protocol (VoIP). The Services depend on your broadband internet connection and electrical power, neither of which is provided by Ringora.
• The Services may be unavailable or degraded due to power outages, internet or network interruptions, congestion, maintenance, equipment failure, or events beyond our reasonable control. We do not guarantee uninterrupted or error-free service.
• We may perform scheduled or emergency maintenance and will use reasonable efforts to minimize disruption.

2. 9-1-1 Emergency Services (Important)

• VoIP 9-1-1 differs materially from traditional landline 9-1-1 and will not function during power, internet, or service outages, or if your account is suspended.
• You must register and maintain an accurate service address for every line, and update it whenever equipment is moved.
• You acknowledge that you have read, understood, and accepted the 9-1-1 Limitations of Liability, and that you are responsible for informing all users of your Services of those limitations.

3. Your Account & Responsibilities

• You warrant that the information you provide is accurate and complete, and you will keep it current.
• You are responsible for safeguarding your account credentials, devices, and any PBX or fax systems connected to the Services, and for all activity and charges on your account, including unauthorized use resulting from your failure to secure them (see Section 10, Fraudulent Use).
• You must be the age of majority in your province or territory to subscribe.

4. Equipment

• Equipment leased or loaned by Ringora (including phones, adapters, and backup routers) remains the property of Ringora Inc. You receive only a right to use it while subscribed.
• You must return leased equipment in good condition within thirty (30) days of cancellation; otherwise we may charge the then-current replacement value.
• You bear risk of loss, theft, or damage to equipment while in your possession, and may not alter, tamper with, or reverse-engineer it.
• Equipment you purchase outright is yours; any manufacturer warranty applies in lieu of Ringora warranty.

5. Telephone Numbers & Porting

• We will port eligible existing numbers to Ringora at your request and will cooperate with a port away from Ringora if you leave; you remain responsible for charges accrued until porting completes.
• You acquire no property right in any telephone number, other than your porting rights under applicable CRTC rules.

6. Charges, Billing & Payment

• Charges begin on the activation date. Recurring charges are billed monthly in advance; usage-based charges (e.g., international calling) are billed in arrears.
• You are responsible for all applicable taxes, government-mandated fees, and regulatory surcharges.
• Overdue amounts may accrue a late payment charge of 2% per month (26.82% per annum) and may result in suspension or termination. Returned or declined payments may incur an NSF fee.
• We may change prices or introduce new charges with at least thirty (30) days' notice; your continued use after the change takes effect constitutes acceptance.
• Billing disputes must be raised within ninety (90) days of the invoice date, after which the invoice is deemed accepted. You must pay undisputed portions when due.
• You are responsible for our reasonable costs of collecting unpaid amounts, to the extent permitted by law.

7. Fair Use (Unlimited Plans)

• “Unlimited” calling and faxing plans are provided for typical, reasonable residential or business use by the subscribed customer.
• Prohibited on unlimited plans without written consent: resale, call centre or predictive-dialer traffic, continuous or excessive machine-originated traffic, trunking to other carriers, or any usage patterns materially inconsistent with ordinary use.
• Where usage is excessive or abnormal, we may apply usage-based charges, require a plan change, or suspend the Service, where practical after notice to you.

8. Acceptable Use

• You may not use the Services for any unlawful, fraudulent, defamatory, harassing, threatening, or abusive purpose, or in any way that damages or interferes with our network or other users.
• You may not falsify or misrepresent caller ID or originating information (“spoofing”), except as expressly permitted by law.
• You must comply with all applicable laws and rules, including Canada's Anti-Spam Legislation (CASL) and the CRTC's Unsolicited Telecommunications Rules (including National Do Not Call List obligations) for any outbound calling, faxing, or messaging.
• Auto-dialers, robocalling, bulk broadcasting, or telemarketing use requires our prior written consent.
• We may investigate suspected violations and suspend or terminate the Services immediately where we reasonably believe continued provision poses legal, security, or network risk.

9. Service Changes

• We may modify, add, or discontinue features of the Services from time to time. Where a change materially reduces the Services you pay for, we will provide advance notice and you may cancel without penalty.
• We may amend these Terms with notice (email or posting at ringora.ca). Continued use after the effective date of amended Terms constitutes acceptance.

10. Fraudulent Use & Toll Fraud

• You are responsible for all charges arising from use of your Services, whether or not authorized, where such use results from compromised credentials, equipment, or systems under your control (including hacked PBXs and unsecured fax lines).
• Notify us immediately at hello@ringora.ca or (866) RINGORA if you suspect unauthorized use; we will take reasonable steps to assist, but are not liable for fraud losses.
• We may, but are not obligated to, block usage patterns, destinations, or traffic we reasonably suspect to be fraudulent, without liability.

11. Cancellation, Suspension & Termination

• By you: Services are month-to-month; you may cancel at any time with notice to us. Charges apply through the end of the current billing cycle, and prepaid amounts for that cycle are non-refundable except where required by law. There are no early-termination fees unless you have signed a separate agreement with an express fixed term, in which case that agreement governs.
• By us: we may suspend or terminate the Services for non-payment, breach of these Terms, fraudulent or unlawful use, risk to our network or other users, or where required by law or a regulator. Where practical, we will give notice and an opportunity to cure before termination.
• Upon termination, all unpaid charges become immediately due, and leased equipment must be returned (Section 4).

12. Intellectual Property

The Ringora name, logo, website, portal, software, and documentation are the property of Ringora Inc. or its licensors. You receive only the limited right to use them as needed to use the Services; no other rights are granted.

13. Disclaimer of Warranties

THE SERVICES AND EQUIPMENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RINGORA INC. DISCLAIMS ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY FAX, CALL, OR MESSAGE WILL BE DELIVERED.

14. Limitation of Liability

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, RINGORA INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND UNDERLYING CARRIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, LOST DATA, OR FAILED OR MISROUTED COMMUNICATIONS (INCLUDING FAXES AND 9-1-1 CALLS), ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICES IS LIMITED TO THE LESSER OF (a) A CREDIT OR REFUND OF THE CHARGES FOR THE AFFECTED SERVICE DURING THE PERIOD OF THE FAILURE, OR (b) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
• 9-1-1 emergency services are subject to the additional limitations and releases in the 9-1-1 Limitations of Liability.
• Some jurisdictions do not allow certain exclusions or limitations; in those cases, the above applies to the maximum extent permitted.

15. Indemnification

You will indemnify, defend, and hold harmless Ringora Inc., its directors, officers, employees, agents, and suppliers from and against any claims, damages, losses, fines, and expenses (including reasonable legal fees) arising from: (a) your use or misuse of the Services; (b) your breach of these Terms or applicable law (including CASL and CRTC telemarketing rules); (c) claims by your end users, guests, or third parties relating to the Services, including 9-1-1 calling; or (d) unauthorized use of the Services through your equipment, systems, or credentials.

16. Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, fire, flood, weather, epidemic, labour disputes, power or internet failures, third-party carrier or supplier failures, cyber-attacks, war, terrorism, or acts of government.

17. Complaints

We want to resolve any concern. Contact us first at hello@ringora.ca or (866) RINGORA. If we cannot resolve your complaint, you may escalate to the Commission for Complaints for Telecom-television Services (CCTS), Canada's independent telecom complaints agency: ccts-cprst.ca · 1-888-221-1687.

18. General

• Governing law: these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein; the courts of Ontario have exclusive jurisdiction.
• Assignment: you may not assign these Terms without our written consent; we may assign to an affiliate or in connection with a business transaction.
• Severability: if any provision is held unenforceable, the remainder continues in effect.
• No waiver: our failure to enforce any provision is not a waiver of it.
• Entire agreement: these Terms, together with the Privacy Policy, the 9-1-1 Limitations of Liability, and any signed order or service agreement, are the entire agreement between us regarding the Services.
• Survival: sections that by their nature should survive termination (including Sections 6, 10, and 12–16) do survive.
• Notices: we may provide notices by email to your account address or by posting at ringora.ca; you may notify us at hello@ringora.ca.